1. Booking & Payment Terms

• All bookings are final and non-refundable unless otherwise stated in the cancellation policy.
• Full payment or a deposit is required at the time of booking to secure reservations. The remaining balance, if applicable, must be paid by the due date provided.
• By making a payment, the customer agrees to the terms outlined in this policy, regardless of the booking platform used.

2. Bookings Made Through Third-Party Platforms

• Reservations made through third-party booking platforms (e.g., Booking.com, Hotels.com, Expedia, etc.) are subject to their policies, which may differ from those of Go Local-n-Beyond.
• Regardless of the platform used, once a booking has been processed and confirmed by Go Local-n-Beyond, this policy applies, and any refund requests or disputes must be handled accordingly.
• Canceling a booking through a third-party platform does not automatically cancel financial obligations owed to Go Local-n-Beyond. If a cancellation fee applies, the customer is responsible for it.

3. Cancellation & Refund Policy

• Cancellation policies vary depending on the provider (hotels, vacation rentals, tours, activities, etc.). Customers must review and acknowledge the cancellation terms before booking.
• Refunds, if applicable, are subject to the provider’s policy and processing fees. Go Local-n-Beyond does not guarantee refunds unless explicitly stated.
• No-shows or last-minute cancellations are non-refundable.
• Cancellation fees may be charged based on supplier agreements and booking terms.
  
  Deposits are non-refundable. If you cancel your booking, we MAY impose cancellation charges as follows:
• 30 days or more prior to departure – loss of deposit
• 15-29 days before departure – 30% of tour cost*
• 7-14 days before departure – 50% of tour cost*
• 6 or fewer days before departure – 80% of tour cost*
• 48 hours or fewer before departure – 100% of tour cost*

             * or deposit if greater.

4. Chargeback & Dispute Policy

To prevent unauthorized chargebacks, customers acknowledge that:

• They have reviewed and agreed to the cancellation policy before completing their booking.
• All services are prepaid and fulfilled as described. Refunds or modifications are subject to supplier terms.
• Disputes regarding service quality must be addressed directly with the service provider. Go Local-n-Beyond will facilitate communication but is not liable for provider-related issues.
• Filing a chargeback without prior communication will be considered fraudulent and contested with supporting documentation.
• Customers disputing valid charges acknowledge that chargebacks do not override contractual agreements. Go Local-n-Beyond will provide banks with proof of payment authorization, agreed-upon terms, and cancellation policies.

5. Booking Confirmation & Documentation

• Customers will receive a confirmation email with booking details. It is the customer’s responsibility to review all details and notify us immediately if corrections are needed.
• Travel documents (vouchers, itineraries, etc.) will be provided according to supplier guidelines.

6. Travel Insurance Recommendation

• We strongly recommend purchasing travel insurance to cover unforeseen circumstances, including cancellations, medical emergencies, and trip interruptions.

7. Customer Acknowledgment

By booking with Go Local-n-Beyond, the customer acknowledges that they have read and agreed to this policy.

• Go Local-n-Beyond is not responsible for disruptions caused by external factors such as weather, government restrictions, or supplier-related issues.
• Customers agree that they are bound by our policies, even when booking through third-party platforms.

📞 Support Contact: 1-877-550-TRIP (8747)
📧 Email: info@golocalbeyond.com